After-sales service contact

Working hours:8:30-12:00,14:00-18:00

After-sales service phone:+86-0755-33122663

After-sales service email: service@senhonver.com

WeChat/Whatsapp:+86-13430415059

 

Ⅰ. warranty scope:

This warranty applies to LED display products purchased directly from senhonver and under warranty (hereinafter referred to as the "products").

 

Ⅱ. Warranty period

The warranty period shall be the period specified in the contract, during which warranty CARDS or other valid certificates shall be provided.

 

Ⅲ. Warranty service

When installing and using senhonver products, please follow the installation instructions and precautions in the product manual, and install and use them in accordance with the product manual. In case of any quality problem such as material or manufacturing during normal use, senhonver will provide warranty service according to this warranty policy. The warranty service types include online remote free service, return to the factory for maintenance service and engineer on-site service.

(1) online remote free service:

For common and simple fault problems: including but not limited to the connection of signal line and power line, the replacement of module, power supply and system card, the system software problems of software use and parameter setting, etc. Senhonver provides remote technical guidance through telephone, remote software, email, etc. to help solve problems in the use of equipment.

(2) returned maintenance service:

(a) if the online remote service cannot solve the problem, senhonver will confirm with the customer whether to return to the factory for repair.

(b) if it is necessary to return to the factory for maintenance, the customer can deliver the products or parts that need to be repaired to the nearest service point of senhonver or the headquarters in shenzhen, and the customer shall bear the relevant costs of returning to the factory, such as freight, insurance, customs duties and customs clearance costs. After the repair, senhonver will send the product or parts back to the customer, and only bear the shipping cost.

(3) on-site services of engineers:

Before providing on-site service, the customer shall provide fault report to senhonver for applying for on-site service. The content of the fault report includes but is not limited to photos, videos and the number of faults, so that sen hengwei can make a preliminary fault judgment. (a) if the site analysis by senhonver engineers determines that the fault is within the scope of warranty, senhonver engineers will provide free on-site services. (b) if it is determined that the fault is not within the scope of warranty after on-site analysis by the engineer of sen hengwei, the customer shall pay the travel expenses of the engineer. (c) in case of any quality problem specified in article 4 of this warranty, and when senhonver deems it necessary, senhonver may provide on-site engineer services free of charge. (d) defective parts replaced on site shall be owned by senhonver.

 

Ⅳ. Disclaimer

The following circumstances are not covered by the warranty service provided by senhonver:

4.1 unless otherwise agreed, this warranty does not apply to consumables, including but not limited to connectors, networks, cables, optical cables, cables, power cables, signal cables, aviation connectors, and all wire connections.

4.2 defects, faults or damages in whole or in part caused by improper use, handling, operation, installation, disassembly of the display or any other customer misconduct. And defects, faults or damage caused by transportation.

4.3 disassembly and maintenance without the permission and authorization of senhonver.

4.4 the product is not operated and maintained according to the product manual.

4.5 man-made damage, physical damage, accidental damage and product misuse damage, such as component defect damage, PCB defects, etc.

4.6 product damage or failure caused by force majeure, including but not limited to force majeure events such as war, terrorist activities, flood, fire, earthquake, lightning, etc.

4.7 products shall be stored in a dry and ventilated environment. Any defect, fault or damage of the product caused by storage in external environment that does not comply with the product manual, including but not limited to: extreme weather, humidity, salt spray, pressure, lightning, sealed environment, compressed space storage, etc.

4.8 use the product under conditions outside the scope of product parameters, including but not limited to lower or higher voltage conditions, extreme or excessive power surges, and inappropriate power conditions.

4.9 defects, failures or damages caused by non-compliance with technical guidelines, instructions or precautions during installation.

4.10 natural loss of brightness and color under normal conditions.

Products lack of necessary maintenance.

Other maintenance not caused by product quality, design or manufacture.

Failure to provide a valid warranty card, tear or damage of product serial number sealing tape, damage of product shell or other external parts, or failure to provide other valid certificates.

4.14 problems after warranty period.

4.15 for products that are seriously damaged and cannot be repaired due to improper operation, accidents, improper maintenance or failure to comply with the product use specifications.

4.16 senhonver products cannot work normally due to the mismatch between the playback and control devices provided by non-senhonver and senhonver products. If the equipment problem of playing and controlling not provided by senhonver does not match senhonver products, the charge standard will be implemented according to the contract.

 

Ⅴ. warranty service process

(I) process of remote service:

To submit the demand through the website, telephone and email of senhonver with the warranty card or the order number, the specific content of the service and the contact person and contact information of remote docking shall be provided.

(Ⅱ) product repair process:

Submit the requirements through the website, telephone and email of senhonver with the warranty card or the contract number, provide the packing list of the repaired products and the mailing address information after the repair.

(1) senheng micro mail information:

(2) customer mailing instructions:

A) provide a simple description of the repair product failure (can be affixed to the surface of the equipment)

B) packing list (including contract order number, type and quantity of repair equipment)

C) return receiving information (company name, receiving address, consignee and contact information, etc.)

D) in order to avoid damage of repair items during logistics, please pay attention to the packaging and protection of products. Senhonver is not responsible for any damage to the repaired products or parts sent back to senhonver.

(Ⅲ) engineer on-site service process:

To submit the demand through the website, telephone and email of senhonver with the warranty card or the contract number, the specific content of the service, the site address, the site contact person and the information required by the visa shall be provided.

 

Ⅵ. others

This warranty policy is the standard warranty of senhonver. No person (including any agent, distributor or sales representative) shall have the right to make any representation or warranty other than this warranty. Unless confirmed in writing by senhonver in the form of contract, attachment, etc., any warranty and warranty contents that conflict with the terms of this warranty policy will automatically become invalid. Shenzhen senhonver co., LTD has the right to interpret this warranty policy.